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Though Amazon now has its Rufus AI chatbot to help explain products and find deals, I don't think it's worth using—and I'm not waiting around for it to improve. Instead, I use Perplexity to find deals ...

James Vincent is a senior reporter who has covered AI, robotics, and more for eight years at The Verge. “One thing that came up a lot around the holidays was that a lot of people wanted to talk to our ...

Earlier this year, engineers at Wal-Mart who track rivals' prices online got a rude surprise: The technology they were using to check Amazon.com several million times a day suddenly stopped working.

Amazon’s customer service page includes options for most customers’ needs, including questions about deliveries, login and security, subscriptions, payments, accessibility and even a section for ...