Recently, in the midst of step three of my health-insurance company’s automated customer service system to get my call directed to the correct department, I got sassed. “I’m sorry, you seem to have ...

As part of an effort to achieve “sustainable staffing goals,” the Summit County 911 Center will use an automated nonemergency triage system to answer calls from the county’s nonemergency number. The ...

Coweta Public Schools has implemented a new automated phone call system, Safe Arrival, to help with attendance records. Safe Arrival was first piloted at the Intermediate High School and Central ...