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CarMax Inc. is laying off hundreds of customer experience center employees, about a month after the used-car retailer ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

From cancelled conferences to disrupted supply chains, not a corner of the global economy is immune to the spread of COVID-19. Read now Even before the pandemic, customer service was often considered ...

The Metropolitan Transportation Authority has announced the rollout of its first-of-its-kind customer service centers. Three subway stations across the city are rolling out the new service. The ribbon ...