Optimize omnichannel opportunities. Provide clear AI-powered channels for customer communications that deliver personalized experiences. Enhance customer data analytics. Simplify and refine data ...

CarMax Inc. is laying off hundreds of customer experience center employees, about a month after the used-car retailer ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. The pandemic threw customer service into the spotlight, even as ...