PARIS – Genesys Conferencing SA hopes to attract more users to its audio, video and Web conferencing services by doing away with subscription fees and per-seat licenses for conferences using its ...

Genesys, a provider of customer service and contact center solutions, today launched Genesys Proactive Engagement, which allows companies to combine real-time behavioral analytics with historical ...

The Department of Veterans Affairs is seeking industry input on the Genesys Cloud Customer Experience platform.

SAN FRANCISCO and VANCOUVER, British Columbia, May 16, 2017 /CNW/ -- Vivonet, the industry leader in cloud-based hospitality solutions, has deployed PureCloud by Genesys™, a cloud-based customer ...

First release, Genesys Cloud AI Guides, will enable teams to design and govern more autonomous AI agents with no coding ...

Nov. 12, 2019 — To accelerate digital transformation, organizations in every industry are modernizing their on-premises technologies by adopting cloud-native applications. According to the ...