Cloud computing has become an increasingly popular means of delivering precious IT enabled business services. Customers and end users access the IT services catalog through self-service portals, using ...
On June 13, Mercury Interactive announced that it is expanding its reach into the IT services management market. The company is tackling the service desk and has acquired PowerHelp IT software from ...
It’s been nearly a year since Version 3 of the IT Infrastructure Library (ITIL) came out. The update to ITIL, a framework for best practices in IT service delivery, was intended to sharpen its focus ...
PORTLAND, Ore., Nov. 21, 2013 /PRNewswire-iReach/ — The industry standard for having access to these online courses is 45 to 90 days – The Art of Service has decided to give their clients Lifetime ...
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