As public and private organizations embrace new industry standards and technologies, such as Information Technology Infrastructure Library version 3 (ITIL v3) and configuration management databases ...

The latest revision of the IT Infrastructure Library is about to become official, but even its most vocal proponents can't agree on just how long it will be before the latest version of the ...

It’s been nearly a year since Version 3 of the IT Infrastructure Library (ITIL) came out. The update to ITIL, a framework for best practices in IT service delivery, was intended to sharpen its focus ...

Attaining IT service management certification, it seems, is still not a priority for some organizations in Asia. Steve Wells, DHL's acting vice president of strategy and planning for Asia-Pacific, ...

Imagine getting the full functionality of recommended ITIL v3 applications like configuration management, service desk, CMDB and so on without installing any software in your data center.

SMME offers existing ITIL V1/V2 alumni a three day ITIL V3 course at the same price as the one day Foundation Bridging Course Sunday, 13 April, 2008 -- Dubai, UAE - SMME, the Middle East leader in IT ...