Buying a PC, tablet, or phone means entering a relationship with the manufacturer. But which companies will treat you right after they have your money? Our readers have strong opinions on the top ...

Staples on Tuesday launched a three-tiered set of computer tech support plans. The retailer said that its Total Support Plans are designed to support customers dealing with unexpected tech troubles, ...

A tech support rep calls and offers to fix a computer bug you haven't even noticed, or a pop-up warning appears on the screen, instructing you to dial a number for help. In this con, scammers pose as ...

Jim Dalrymple has followed Apple and the Mac industry for the last 15 years, first as part of MacCentral and then in various positions at Macworld. Jim also writes about the professional audio market, ...

I have the greatest respect for the men and women behind Apple’s tech support. Despite having one of the toughest jobs in the industry, they’ve always been extremely efficient and courteous in solving ...

Microsoft will no longer be offering free security updates for Windows 10. If you're not ready to upgrade to Windows 11, here ...