As automation failures plague industries, one principle separates winners from losers: The best automation strategies aren't imposed on workers—they're created by them.

ABB’s Safety Execution Centers provide local expertise and lifecycle support to help customers manage process hazards, ...

With a focused approach, leaders can apply automation and AI to streamline core workflows, reduce avoidable rework and create ...

A senior official working at the Canada Revenue Agency says the agency is looking to artificial intelligence and better training to help call centre agents provide more accurate answers to taxpayers.