AI plays a critical role in CX, shifting from experimental to foundational. Here are the trends significantly impacting ...
The organizations that thrive in this next era won’t just be the fastest adopters of agentic AI; they’ll be the ones that ...
Opinion
Africa’s digital transformation dilemma: Why we keep failing and the framework that can fix it
By Joseph ATTA-WOODE Across the continent, governments and corporations are rushing to digitize from e-governance platforms to online banking, from smart agriculture to digital classrooms. Yet behind ...
Modern Engineering Marvels on MSN
Amazon’s 30,000 Job Cuts Signal AI-Driven Corporate Shift
What happens when a company decides that algorithms can do the work of thousands? Amazon is about to find out. The e-commerce ...
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