Genesys and Scaled Cognition have formed a new strategic partnership to advance reliable agentic AI. Scaled Cognition is a pioneering AI lab building ...

Enterprise CX impact. Senior IT and CX leaders gain potential for improved accuracy, compliance and trust in AI-driven customer interactions. Genesys and Scaled Cognition announced a strategic ...

Companies in Australia are adopting AI-enabled and hybrid contact center models to improve efficiency, compliance and ...

With pre-built agents for lead scoring, quote generation, and service triage, Oracle aims to boost operational efficiency and offer embedded automation, without requiring custom agent frameworks.

Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

Genesys Cloud Services Inc., an American multinational software company, is in talks with Goldman Sachs Group Inc., Citigroup Inc. and JPMorgan Chase & Co. to participate as underwriters for an IPO in ...

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.

PALO ALTO, Calif., Oct. 30, 2025 (GLOBE NEWSWIRE) -- Talkdesk®, Inc. today announced the winners of its sixth annual CX Innovators Awards. The awards program recognizes companies that have uniquely ...

NEW YORK, Oct. 09, 2025 (GLOBE NEWSWIRE) -- UPSTACK, the leading full-service technology brokerage, today announced the acquisition of Breakwater Cloud Advisors, a fast-growing customer experience (CX ...

Oracle ORCL has positioned itself at the forefront of enterprise artificial intelligence (AI) with its ambitious rollout of AI agents across cloud applications. Following impressive first-quarter ...

Mazda has reworked the CX-70 Hybrid's lineup for 2026, with the SC and SC Plus trims replacing the outgoing Premium and Premium Plus. The CX-70 Hybrid SC starts at $45,780, which is over $10,000 less ...