ITIL® 2011, published on 29 July by official publisher TSO, responds to feedback from the community that reads, uses and trains from the guidance and recognises emerging trends such as cloud computing ...

IT Infrastructure Library (ITIL) is an IT service management framework that helps businesses improve service processes — and it’s a valuable skill for your resume. The average salary for an IT ...

As a standards framework for IT services management (ITSM), the IT infrastructure library (ITIL) continues to be useful and beneficial for companies. However, it needs to be updated with more ...

The IT Infrastructure Library (ITIL) offers best practices for delivering IT services using a systematic approach to IT service management (ITSM). ITIL certification is near the top of almost every ...

Return on investment can turn heads, even when the catalyst for that ROI is a fairly arcane IT management strategy. Return on investment can turn heads, even when the catalyst for that ROI is a fairly ...