Legacy IT systems can be difficult for new employees to learn and use because of their complex and non-intuitive UIs. The ...

The new Agentforce IT Service suite brings together an agentic IT service desk, AI agents, and an agentic CMDB and service ...

Abstract: ITIL stands for Information Technology Infrastructure Library. ITIL is the most famous framework for managing IT services. ITIL provides guidelines for the implementation of Service Desk ...

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.

Matt Varin, higher education sales manager for CDW and moderator of the panel, opened with some statistics. According to ...

Serval is using agentic AI models to automate IT service management, but the company has a unique approach that takes ...

A six-step framework for building a production-ready AI agent that handles those repetitive tasks you don’t want your IT team ...

In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is ...

Marks and Spencer (M&S) has terminated a key IT contract with long-time partner Tata Consultancy Services (TCS) ...

Aisera enables businesses to deliver transformative work experiences, boost employee productivity, and reduce operational costs with its award-winning AI agent platform. Aisera has been recognized as ...