Aurora Mobile Limited (NASDAQ: JG) (“Aurora Mobile” or the “Company”), a leading provider of customer engagement and marketing technology services in China, today announced that it has entered into a ...

Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

At the intersection of innovation and aloha, Hawaii Dental Service (HDS) provides customer service that’s truly rooted in ...

By tracking mobile app data, teams can spot friction and map user journeys—and use those insights to improve CX, minimize ...

They used fear tactics to basically hypnotize me into handing over all the money I’d worked so hard to earn and save over the ...

Every extra click, repeated detail or delay in routing isn’t just friction—it’s a signal that a business hasn’t designed its ...

AI is having a significant impact on the business world, affecting jobs, workers, firms, and industries Elysse Bell is a finance and business writer for Investopedia. She writes about small business, ...

Longleaf Partners, managed by Southeastern Asset Management, released its “Partners Fund” third-quarter 2025 investor letter.

Amid the White House’s ongoing push to reduce the federal workforce, “government will be the largest users of agentic ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

Chief Information Officer Brandon Ragle on how he helped pivot the state's Department of Innovation and Technology to a ...