For the first time since Vocal Laboratories — better known as Vocalabs — introduced SectorPulse, its customer service monitoring study, in 2003, the research firm has applied a new methodology. In ...

We’ve become so reliant on our computers that a virus or error message makes the average user queasy. So, it’s not surprising to learn that an estimated 3.3 ...

An atmospheric river is moving through western Washington and expected to dump 1-3 inches of rain and bring mountain snow to the region. by KOMO-TV Tech scammers know our number – literally and ...

The Canton Regional and Greater West Virginia Better Business Bureau offers tips and advice for consumers to avoid fraudulent practices. Today's topic: Old scam, new twist: The tech support scam The ...

Through pop-up windows on computer screens, emails, text messages and phone calls, scammers target seniors by pretending to be tech support, there to help solve invented “problems” with their ...

Tech support scammers have been offering bogus technical support services and “resolving” people’s non-existent problems with their devices or software for years. Using a range of tried-and-tested ...

On a busy day last year, 61-year-old Neil (not his real name) got a call from a man who called himself "John" and said he was from Apple AAPL Tech Support. He claimed to have received a report that ...

Citing "serious quality issues," Microsoft updates the Bing Ads global ad policy to disallow all ads from third-party tech support providers. Microsoft’s Bing Ads has announced it will no longer ...

More US carriers are taking steps to prevent junk calls from reaching your phone. T-Mobile has launched a Caller Verified system that uses new standards (SHAKEN and STIR) to fight caller ID spoofing ...