Henry Ford Genesys Hospital issued a strong statement against nurses in Teamsters Local 332 amid the latest negotiations on ...

The hospital where several victims from the Michigan church shooting and fire were sent to on Sunday was Henry Ford Genesys in Grand Blanc – a hospital where Teamster nurses have been on strike since ...

The conflict between the strikers and the bureaucracy was revealed by the picket line visit last Thursday by Teamsters General President Sean M. O’Brien and General Secretary-Treasurer Fred Zuckerman.

When Tony Bates became chairman and CEO of Genesys in 2019, the company was already a global leader in contact center software. But Bates was determined to evolve its role in a rapidly changing tech ...

The Department of Veterans Affairs is seeking industry input on the Genesys Cloud Customer Experience platform.

Another round of negotiations between Henry Ford Genesys Hospital and Teamsters Local 332 ended without progress Wednesday, ...

NASHVILLE, Tenn.--(BUSINESS WIRE)--Today at Xperience 2025, Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced Genesys Cloud™ innovations designed to bridge the divide ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-powered experience orchestration, today reported a record-setting fiscal year 2024 (Feb. 1, 2023–Jan. 31, 2024). After achieving ...

ServiceNow, Inc. (NYSE:NOW) is one of the 10 Best AI Software Stocks to Buy Now. On August 1, ServiceNow, Inc. (NYSE:NOW), along with Salesforce, committed a $1.5 billion new investment to Genesys.

Reliable contact center and customer experience platform for larger businesses that don’t want to worry about things like complex setups and lengthy user training. Why you can trust TechRadar We spend ...

When your customers contact you for service, they might want to track a shipment, change a flight or file a claim. But they're looking for more than just a resolution to their problems. They want to ...