CarMax Inc. is laying off hundreds of customer experience center employees, about a month after the used-car retailer ...

Customer service has become one of the most defining measures of business success. We live in a time when the distance between a brand and its customer can determine its relevance, and where ...

Samsung has opened a new call center in Mauldin, South Carolina, employing 150 people and providing faster customer service, ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

Companies in Europe are redefining customer experience operations with automated, cloud-enabled platforms that unify service ...

The SSA's "digital first" push means its AI chatbot is answering more and more customer service calls. Older Americans share ...

The 14,000-square-foot facility at 701 Brookfield Parkway, near Woodruff Road and Interstate 385, serves as a brand new hub ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

Tata Communications partners with NiCE to transform global contact centers using AI for enhanced customer engagement and personalized experiences.