Every extra click, repeated detail or delay in routing isn’t just friction—it’s a signal that a business hasn’t designed its ...

However, one customer shares his own approach when it comes to tipping servers at restaurants, which has some people agreeing with him and others raising their eyebrows.  The customer claimed that he ...

But this mentality has a downside that is less often discussed: it shifts the balance of power away from service workers and toward customers. This shift has become even more dramatic in recent years, ...

Technologies that support digital-first service will overtake traditional channels like phone and email as the most valuable technologies for customer service and support leaders in the next two years ...

Tully Williams shares how The Niello Company keeps over 70% of service customers returning with culture, pricing, and process ...

Adam and Kristal Francese are the owners of Ozzo, a new restaurant in Westerly. It’s located near Westerly High School, where ...

Thanks to AI, data science tasks that once demanded specialized skills can now be performed faster, more accurately and at a ...

Have you ever sat in a restaurant, stomach rumbling, waiting endlessly for your food to arrive? Or visited a tourist site where the receptionist greeted you with a cold, dismissive tone? These are the ...

Mold Removal Express, a Denver-based mold remediation company serving the Denver Metro area, Boulder, and Fort Collins, has announced a transition in ownership to Stacy and Richard Jones. The change ...