HOMES and businesses are breathing a sigh of relief as engineers have safely restored the gas supply to 3,500 properties in Long Preston, Settle, Langcliffe, Giggleswick, Coniston Cold and Hellifield.

Thousands of properties in Craven remain without gas this morning (Sunday) after a major gas main was damaged yesterday afternoon.

If you've noticed your energy bills creeping up without any changes, your boiler is making strange noises, or there's ...

Dhubaib, head of AI and data science at Further, to explore how enterprises are using AI, data, and automation to unify customer experiences and remove friction across the life cycle.

A top engineer who helped build Sora says he's starting a new team at OpenAI to take a "high-risk" shot at artificial ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

CarMax Inc. is laying off hundreds of customer experience center employees, about a month after the used-car retailer ...

Today, we're going to show you Vertesia. It's a platform to build, deploy, and scale generative AI and AI agents. More ...

Here is how a simple trip to buy a dishwasher turned into a 90-minute reminder that customer service is dying from indifference.

Over 55 per cent of brands turn to outsourcing firms to enhance customer experience during festive season, said a study by Vertex Global Services released on Friday. With higher spending and ...

The United Bank for Africa Plc has officially flagged off its annual Customer Service Week for 2025. Embracing the global theme of ‘Mission Possible’, the bank indicated a commitment to making the ...

Communication platform Discord has confirmed that its user data was compromised during a third-party customer service hack. The platform, with over 200 million users, allows its customers to send free ...