Conversational AIs are getting better at sounding human. But when their goals misalign with ours, the consequences can be ...

The latest generation of artificial intelligence models is sharper and smoother, producing polished text with fewer errors ...

A "transformation" is upon us. After a multi-year procession of educational technology products that once promised to shake ...

Walmart, KPMG and Salesforce are among the companies debuting jobs as they adopt generative AI.

Artificial intelligence and automated agents can help firms begin more personalized client interactions, even with minimal ...

Among the suggested root causes is a learning gap around tools and organizational adoption, including effective prompting, ...

Researchers from Carnegie Mellon University's Tepper School of Business are learning how AI can be used to support teamwork ...

An experiment at Procter & Gamble reveals that artificial intelligence isn't just a tool—it's becoming a teammate that can ...

The curious minds at ColdFusion reveal how Meta used AI to read human thoughts in real time. This matters because it raises ...

Over the past few years, we have driven remarkable progress accelerating AI innovation together with our customers and ...

Discover how AI can enhance human connection rather than replace it, helping brands deliver personalized experiences at scale.

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.