In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is ...

From designing flexible systems and developing talent to maintaining a quality CX, scaling a service business is rarely as ...

Delivering consistent value to customers requires more than operational efficiency. It demands a comprehensive understanding ...

Platform thinking provides a sustainable path forward. It creates QE ecosystems that scale, empower teams and deliver ...

If there’s a situation where you and your friend need to collaborate on diagrams in a project simultaneously, what would you do? Naturally, team up and work with him but what if they reside in two ...

President Cyril Ramaphosa says South Africa is ready to host a “very successful” G20 Summit, which will take place in Johannesburg, Gauteng, from 22 to 23 November. Despite the government’s optimism, ...

Mitchell Grant is a self-taught investor with over 5 years of experience as a financial trader. He is a financial content strategist and creative content editor. Amy is an ACA and the CEO and founder ...

Ryan Eichler holds a B.S.B.A with a concentration in Finance from Boston University. He has held positions in, and has deep experience with, expense auditing, personal finance, real estate, as well as ...

Even as cars become increasingly sophisticated, motor oil remains the engine’s lifeblood, and caring for this fluid is vital. Fortunately, this is a rather simple task—and your car’s onboard computer ...