The Production Linked Incentive (PLI) scheme is transforming India's Electronics Manufacturing Services (EMS) sector into a global hub, significantly boosting domestic production and investment. This ...

Aurora Mobile Limited (NASDAQ: JG) (“Aurora Mobile” or the “Company”), a leading provider of customer engagement and marketing technology services in China, today announced that it has entered into a ...

At the intersection of innovation and aloha, Hawaii Dental Service (HDS) provides customer service that’s truly rooted in ...

By tracking mobile app data, teams can spot friction and map user journeys—and use those insights to improve CX, minimize ...

They used fear tactics to basically hypnotize me into handing over all the money I’d worked so hard to earn and save over the last four years.” ...

Every extra click, repeated detail or delay in routing isn’t just friction—it’s a signal that a business hasn’t designed its ...

AI is having a significant impact on the business world, affecting jobs, workers, firms, and industries Elysse Bell is a finance and business writer for Investopedia. She writes about small business, ...

AI-powered sensing capabilities and computer vision technology display real-time navigation and delivery instructions so ...

The Department of Veterans Affairs is seeking industry input on the Genesys Cloud Customer Experience platform.

Amid the White House’s ongoing push to reduce the federal workforce, “government will be the largest users of agentic ...

Lifeguard reports rising AI-driven customer service scams, highlighting techniques fraudsters use to exploit technology. Stay ...

Chief Information Officer Brandon Ragle on how he helped pivot the state's Department of Innovation and Technology to a ...