Introduction Choosing the Best customer support outsourcing companies for a SaaS business isn’t just about cutting costs. It’s about uptime, integrations, secur ...

Samsung has opened a new call center in Mauldin, South Carolina, employing 150 people and providing faster customer service, ...

The 12-person Odessa center will handle 5,500 weekly calls, cutting wait times and improving patient experience across Permian Basin clinics.

The 14,000-square-foot facility at 701 Brookfield Parkway, near Woodruff Road and Interstate 385, serves as a brand new hub ...

Market is set to soar, expected to reach USD 178.74 billion by 2033, up from USD 77.88 billion in 2024, with a CAGR of 9.67% ...

KamelBPO celebrates the grand opening of its new headquarters in Clark, Pampanga, marking a significant milestone in the company’s growth and ...

AI as a call center trainer, shutdown drags on (and drags down consumers), Kimberly-Clark to buy Kenvue, is AI to blame for ...

Gen AI has the ability to accelerate software design, coding and testing, which will lead to shortened project timelines and ...

WINGIE, the leading travel marketplace in MENA, has launched Wingie Talkie, an AI-powered solution transforming multilingual customer support in call centers. It instantly translates Turkish-speaking ...

The Odessa American is the leading source of local news, information, entertainment and sports for the Permian Basin.

The company confirmed that organizational changes are being implemented “to better reflect how our guests interact with us ...

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...