The company confirmed that organizational changes are being implemented “to better reflect how our guests interact with us ...

American business services giant Conduent has confirmed that a 2024 data breach has impacted over 10.5 million people, ...

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Oakland Consulting Inc. can intervene in Advantaged Solutions Inc.‘s protest of a $130 million US Defense Logistics Agency task order for SAP support services that will help upgrade an agency platform ...

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

WINGIE, the leading travel marketplace in MENA, has launched Wingie Talkie, an AI-powered solution transforming multilingual customer support in call centers. It instantly translates Turkish-speaking ...

Proposed US laws restricting the offshoring of customer service jobs could threaten the Philippines’ business process outsourcing (BPO) jobs.

Belize-based contact center company Halo BPO has started hiring remote workers across the country. In a recent Facebook post, ...

WITH concerns growing throughout the business processing outsourcing (BPO) sector about the potential negative effects of the ...

Zendesk announced Wednesday at its AI summit a string of LLM-driven products meant to reshape the company’s reliance on human technicians. The center of the new features is an autonomous support agent ...

Salesforce has cut 4,000 customer support jobs and replaced them with artificial intelligence (AI) agents, CEO Marc Benioff said recently. Benioff made the comments while discussing how the new ...