The Big Heart Foundation (TBHF), a global humanitarian organisation dedicated to supporting refugees and people in need, announced Konexio Africa as ...

The company confirmed that organizational changes are being implemented “to better reflect how our guests interact with us ...

Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

American business services giant Conduent has confirmed that a 2024 data breach has impacted over 10.5 million people, ...

The Odessa American is the leading source of local news, information, entertainment and sports for the Permian Basin.

Oakland Consulting Inc. can intervene in Advantaged Solutions Inc.‘s protest of a $130 million US Defense Logistics Agency task order for SAP support services that will help upgrade an agency platform ...

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

WINGIE, the leading travel marketplace in MENA, has launched Wingie Talkie, an AI-powered solution transforming multilingual customer support in call centers. It instantly translates Turkish-speaking ...

Proposed US laws restricting the offshoring of customer service jobs could threaten the Philippines’ business process outsourcing (BPO) jobs.

They used fear tactics to basically hypnotize me into handing over all the money I’d worked so hard to earn and save over the last four years.” ...

Belize-based contact center company Halo BPO has started hiring remote workers across the country. In a recent Facebook post, ...